1. Return Policy
We accept returns within 7 days of delivery for most products. Items must be unused and in original packaging.
2. Refund Process
Refunds are processed within 5-7 business days of receiving the returned item. Refunds will be credited to the original payment method.
3. Non-Returnable Items
The following items cannot be returned: perishable goods, personalized items, and digital downloads.
4. Return Shipping
Customers are responsible for return shipping costs unless the item is defective or was shipped incorrectly.
5. Defective Items
If you receive a defective item, please contact us within 48 hours of delivery for a replacement or full refund.
6. Service Refunds
Service bookings can be cancelled up to 24 hours before the scheduled time for a full refund. Cancellations within 24 hours may incur a 50% fee.
7. Exchange Policy
We offer exchanges for items of equal or greater value. You will be responsible for any price difference.
8. How to Request a Refund
Contact our customer service team with your order number and reason for return. We will provide return instructions.